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Terms and Conditions

Written agreement, condition for the development and payment of commissions.

Please do not delete your facebook(or other communication) account before the end of a running commission, or additional work, therefore costs, may occurr. If further communication becomes impossible, the worst case would be a cancellation of  the commission without refund.


Extent of the work:

  • Procuration of the needed materials or guidance of their choice

  • Making of the commissioned piece of work

  • Submitting piece of work via mail after paid shipping costs by the customer or handover after complete payment +  insurance over the order’s value  +  Premium shipping internationally and tracking



The payment of the commissioned piece of work takes place in one or two instalments maximum, if not agreed differently. One Instalment is min. 50% of the commissions’s price, unless the material costs exceed 50%, then the material costs count. The work on the commission begins only when the full amount or first instalment is transfered.


  • 1st instalment :   BEFORE I buy any materials

  • 2nd instalment : BEFORE shipping or handing over the piece of work

INFO : The dates of the instalments aren’t fixed dates. Only after having received the payment, the commission starts. The earlier you do the transfer, the earlier materials can be ordered and the commission begun.


Other conditions

  •  The work on a commission starts at the earliest after the full payment or after the first instalment, including the full value of the materials, has been transfered successfully.

  • The shipping/handover of the piece of work will only happen AFTER the amount written on the invoice has been transfered successfully on the bank account of the consignee. The piece belongs to the consignee until the amount has been paid completely.

  • The consignee always seeks the best relation of price/quality to protect the budget. An unpredictable exceeding of the budget can’t be excluded unfortunatly. In this case however a solution will be found by reviewing the facts and informing the customer.

  • Please schedule your commission min. 2-3 months in advance. Always consider shipping time (material and finished piece). Express-commissions can be prioritised with an additional charge (up to 50% of the amount).

  • (active, clickable) Tagging/linking in the networks and digital-/ print media like so: "[wig][beard][etc.] made by : @charles_dickends_drag / @charles_dickends [depending on the platform]).”

  • Tracked and insured delivery is highely recommended. The consignee is not responsible for lost items.

  • There is no guarantee for the wig if treated with alcohol based fluids by the customer, i.e. disinfection alcohol, hairspray etc. 


Agreement to the arrangements and conditions

  • The customer accepts the arrangements and conditions above through a written consent to start a commission (via Facebook-Messenger), or through transfering the first instalment/the full amount.

  • By transfering the full amount or the first instalment, which is 50% of the full amount or the cost of the materials if these exceed, the client accepts the non-refunding of the paid amount after later cancelling of the commission.

  • As soon as the cancelling comes in during the commission, the accomplished working hours won’t be refunded but the value of the not used hourly rate will be.

  • If a problem occurs it must be settled with the consignee to solve it in person.

  • The consignee works as rigorous and high-quality as the budget permits. Reparations of self-inflicted damage of the piece of work by the customer will be seen as a new commission and charged as such. 


Power of revocation!

As each commission is an individual customisation after the customer’s wishes, there is no right of withdrawal.
(Germany : § 312d Abs. 4 Nr. 1 BGB)

  • The customer is responsible for the correct transmission of his measurements. Corrections of eventual deviations and therefore changing the piece of work will be seen as a new commission.

  • The artist sends photos of the work in progress, if desired, and informs the customer about the status of the commission. The customer’s approvals are definitive.

  • The artist isn’t responsible for any alternations of the materials to be ordered after their approval by the customer (re-stocking, change of supplier or the shop…).



Purchased articles may contain latex and/or silicones. The customer is committed to inform about intolerences and allergies. The contractor is not liable for possible caused damages or injuries.

The conversations between the commissioner and the client are exclusivly read to sort and organise the incoming commissions by the artist, to insert all needed information into the organisation platform Trello.

Your data will be used only within the confinements of our communication/collaboration. Pictures of the commissioned wig will be shown, not exclusivly, digitally and/or on print, with your artist page being credited if you provide it.

Due to the status “freelancer” the consignee doesn’t charge any taxes, nor does he evict taxes.

The ultimate test:  If you really have read, understood and accepted these conditions, send a “I shall pass” with your checklist next to your approval of the terms & conditions ! 

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